Software
The following supported products are of high quality and widely accepted in the industry. These products are tested to ensure their compatibility with Washington University infrastructure and are the recommended standards for IM computer users.
If a Medicine client calls the Help Desk requesting support for a non-standard software program, a "best effort" attempt will be made to resolve the issue with a maximum of 1 hour being spent by the technician. If the IMCSS technician is unable to resolve your issue, he/she will attempt to refer you to an appropriate vendor for assistance. Below is a listing of supported software.
| BUSINESS PRODUCTIVITY SOFTWARE | ||
| Category | Software | |
| Word Processor | Microsoft
Word 2000 Microsoft Word XP Microsoft Word 2003 |
|
| Spreadsheet | Microsoft
Excel 2000 Microsoft Excel XP Microsoft Excel 2003 |
|
| Database | Microsoft
Access 2000 Microsoft Access XP Microsoft Access 2003 |
|
| Presentations | Microsoft
PowerPoint 2000 Microsoft PowerPoint XP Microsoft PowerPoint 2003 |
|
| Portable Document Format (PDF) | Adobe Acrobat Adobe Acrobat Reader |
|
| Internet Browser |
Microsoft Internet Explorer 6 |
|
| Virus Protection | Mcafee Virus Scan (PC) | |
| MEDICAL SCHOOL APPLICATIONS | ||
| Application | Software | |
| *FIS | QWS3270 version 2.6 | |
| *FOCUS | QWS3270 version 2.6 | |
| *IDX | IDXTerm IDX Web/Encounter Manager |
|
| *Euclid | Microsoft Internet Explorer 6 | |
| BJC APPLICATIONS | ||
| Application | Software | |
| *Barnes Labs | QWS3270 version 2.6 | |
| *Logician | Logician Application Software | |
| * IMCSS will install connection software for the above Medical School and BJC applications. Specific questions will be referred to each Applications helpdesk. | ||
Additional Information regarding Software
General Software Standards Guidelines
The above applications associated with the Medical School and BJC have designated Help Desks to contact regarding programmatic issues. IM Support personnel should be your first point of contact regarding issues with these products; however, it may be necessary for our technicians to coordinate resolution of your problem with a member of one of these other help desks. We ask that you contact us first as a general technical resource and to ensure that you receive the necessary assistance from the accompanying help desk.
Screen Savers
Many of the screen savers available commercially, via the internet or as shareware cause conflicts with different operating systems and standard programs used by the University. It is standard IMCSS policy that if a technician is working on your computer and troubleshooting results in a screen saver issue, the screen saver program will be deleted. In the case of computer re-installations or migrations, if you are using an illegal screen saver or one known to cause problems, IMCSS will not reinstall or migrate to another machine. We recommend using the standard Microsoft issued savers unless business reasons dictate otherwise.
New Product Releases
It is generally not recommended to purchase new versions of software above the IM standards unless business reasons dictate. As a new product becomes stable and known to be a reliable productivity tool, IMCSS will research, attend technical training and incorporate into its standard supported software. Prior to this, all new releases of products fall into the "non-supported" category and technicians will make a "best effort" attempt to assist you with problem resolution. A technician will spend no more than 1 hour of time working on an unsupported software version.
Computing Support Services
Department of Medicine
Washington University School of Medicine